FAQs
Shipping & Order Support
How long will the order arrive?
Orders are typically processed within 1–2 business days. Shipping generally takes approximately 3–15 business days, depending on your destination and selected shipping method.
You’ll receive tracking information once your order has shipped. Please see our Shipping Policy for detailed delivery times and shipping rates by region.
How can I change or cancel my order?
Please contact us at service@drisla.com as soon as possible if you need to cancel or modify your order. We will check your order’s shipping status before confirming your request.
Orders that have not yet shipped can be canceled free of charge, including orders that are already being processed. Changes to order details are subject to confirmation by our support team.
Once your order has shipped, it can no longer be canceled or modified. You may request a return in accordance with our Return & Refund Policy.
My package was marked as delivered, but I didn't receive it. Why?
Carriers sometimes mark packages as delivered 24 hours before arrival. Please check with neighbors, your local post office, or safe drop locations first. If it is still missing after 24 hours, contact us for assistance.
The product I ordered doesn't fit. What can I do?
For breast pump flanges/inserts, we offer exchange guidelines. Please do not open or use the product if the size is incorrect due to hygiene reasons. Contact us with your order number to request the correct size package.
Can I exchange a product?
Yes. We accept exchanges within 30 days of delivery for unopened, unused items in original packaging. Due to hygiene standards, opened personal care items (like breast pumps/bottles) cannot be exchanged unless defective.
Breast Pump & Bottle Usage
How to disassemble the Dr. isla breast pump?
Turn off the motor first. Gently pull the motor away from the milk collector. Detach the silicone shield, valve, and linker step-by-step. Never wash or submerge the pump motor in water.
How to clean and sanitize Dr. isla breast pump accessories?
Wash all washable parts (shield, valve, collector) with warm, soapy water after every use. To sanitize, steam or boil them in water 100℃ for 3-5 minutes. Do not microwave or boil the pump motor.
How often should I replace Dr. isla breast pump accessories?
Replacement frequency depends on how often the pump is used and the condition of the parts. As a general guide, silicone valves may need replacement every 1–3 months, while diaphragms or other silicone components may need replacement every 3–6 months.
Replace any part sooner if you notice tears, deformation, reduced elasticity, or a noticeable change in pump performance. Please refer to the instructions for your specific pump model for additional guidance.
Does the breast pump automatically shut down?
Yes. Depending on the model, Dr.Isla breast pumps include an automatic shut-off timer after a preset operating period. Please refer to your product manual for the exact operating time and instructions for your model.
Can I adjust the suction level?
Yes. Taking our bestselling Dr. Isla EB50 as an example, it features 4 smart modes (Massage, Lactation, Pumping, and Frequency Conversion) with 36 adjustable suction levels , allowing you to choose a setting that feels comfortable for your routine. We recommend starting at a low level and gradually adjusting the suction based on your comfort.
(Note: Always start at level 1 and increase gradually).
How does the Dr.Isla bottle warmer heat breastmilk?
The Dr.Isla bottle warmer uses controlled, even warming to gently bring milk to the selected temperature. For best results, always follow the product instructions and check the milk temperature before feeding. Avoid overheating or repeatedly reheating breastmilk.
What bottle brands and neck sizes are compatible with the Dr. Isla portable bottle warmer?
Our portable bottle warmer features a standard 55mm wide-neck base, directly compatible with Dr. Isla wide-neck bottles and Philips Avent. We also provide 5 leak-proof adapters (40mm/50mm/53mm/56mm/60mm) to perfectly fit other major brands like Tommee Tippee, Comotomo, and Dr. Brown's.
Sizing & Smart Pumping Solutions
How to measure my breast pump flange size?
Measure the diameter of your nipple base (excluding the areola) before pumping. Choose a flange size that is 2-3 mm larger than your measurement. Standard pack includes 24mm, with 19mm/21mm inserts available.
The product I ordered doesn't fit. What can I do?
For hygiene reasons, only unopened/unused items in original packaging can be exchanged within 30 days. For breast pump flanges, if the size is incorrect, do not use it ; contact us with your order number to request the correct size package.
Can I breastfeed on one side and pump on the other?
Yes. A wearable Dr.Isla breast pump can be worn on one side while you breastfeed on the other, depending on your comfort and feeding routine. Make sure the pump is positioned securely and follow the product instructions during use.
Can I move around while I pump? / Will it leak if I lean forward to work?
Yes, you can move freely. Our hands-free design allows you to walk and do light tasks. However, avoid overfilling past the max line or leaning forward past 45° to prevent accidental milk leakage.
Why did my breast pump lose suction, hurt, or make a loud noise?
If your pump is not working as expected, first check the fit, assembly, and suction settings.
For low suction:
- Make sure all pump parts are clean, dry, and correctly assembled.
- Check the silicone valve and other sealing parts for wear, damage, or incorrect installation.
- Make sure the breast shield or flange size fits comfortably.
For discomfort:
- Start with the lowest suction setting and gradually increase it to a comfortable level.
- Check that the nipple is centered correctly in the breast shield.
- If discomfort continues, stop using the pump and reassess the flange size and settings before trying again.
For unusual noise:
- Check that the motor and connecting parts are securely installed.
- Reassemble the pump according to the user manual.
If the issue continues, please contact us at service@drisla.com with your order number and, if possible, a short video showing the issue.
Official Identity & Platforms
What materials are used in Dr.Isla baby and feeding products?
Dr.Isla products are made from materials selected according to the intended use of each product. Material specifications vary by model and may include food-contact-grade plastics, silicone, stainless steel, and other durable materials.
For specific material information, age recommendations, certifications, and care instructions, please refer to the individual product page or user manual. If you need documentation for a particular model, please contact us at service@drisla.com.
Is this an official Dr.Isla online store?
Yes. Drisla.com is an official online store for Dr.Isla products. You can find product information, place orders, access customer support, and review our store policies directly through this website.
For assistance with an order placed on Drisla.com, please contact our customer service team at service@drisla.com
Where are Dr. isla orders shipped from, and do you ship internationally?
Yes. We currently ship to selected countries and regions, including destinations in North America, Europe, Asia, and Australia.
Orders are fulfilled based on product availability, destination, and the shipping service selected for the order. Shipping generally takes approximately 3–15 business days after processing, depending on the destination and shipping method.
Please allow an additional 1–2 business days for order processing. For detailed delivery times, shipping rates, and supported destinations, please refer to our Shipping Policy.